Customer Testimonials

“It is not often that one has the opportunity of putting pen to paper as to the standard of service, experience and workmanship given by a company in this day and age. From my very first visit to the showroom, to the workman leaving my home after installing the flooring to my house, I can only express my thanks to all concerned. At each aspect, visiting the showroom, site survey, delivery of the goods, to the all important installation, the guys you employ are all a credit without exception. Being in the service industry myself I can only say at every stage those concerned proved to be friendly, knowledgeable, reliable and above all excellent in their respective roles. Thanks again and certainly it goes without saying I will recommend City Wood Floors to others.”

John Counsell, Hove.Customer Testimonials 1

 

“Cheerful workers, did a beautiful job, I would recommend them!”

Mr & Mrs Helden, Eastbourne.

 

“We were made to feel comfortable during our initial enquiries with expert, no pressure advice given. All follow up questions and adjustments were dealt with in a no fuss manner. The fitter Richard was prompt, informative and above all did a fantastic job. We were immediately credited, again with no fuss for over ordered materials. We’d have no hesitation in recommending City Wood Floors.”

Jeremy Preston, Burgess Hill.

 

“We would like to thank everyone concerned for the excellent service we received from City Wood Floors from the day we ordered the floor right through to the fitting. We would recommend the company without hesitation.”

Malcolm and Chris Wing, Hove.

 

“I have nothing but the highest regard for the service, politeness and perfectionism of this company. Staff attitudes and customer service – exemplary, I would recommend.”

Mr & Mrs Anderson, Buxted.Customer Testimonials 1

 

“We were really impressed with City Wood Floors, the staff were very knowledgeable and efficient, we would definitely use them in future and recommend them.”

Mr & Mrs Mepham, Portslade.

 

“Really first class service, very prompt and efficient service, would thoroughly recommend your company, many thanks.”

Mr & Mrs Fenton, Hove.

 

“To date floor the looks excellent, fitter was very quick, approachable and enthusiastic, City Wood Floors were professional, non pushy and efficient.”

Mr Boon, Hove.

 

“Excellent job fitters were timely, friendly, accommodating and flexible. Quality of fit very high and lived up to their recommendations.”

Mr P Thornton.414-1

 

“Pre-sales service was excellent, with regular communication to keep us up to date. The installation was also excellent, the installer was efficient, clean and tidy and made an excellent job of the work. I was extremely impressed and will use City Woods again.”

Paula Simmons, Brighton.

 

“Professional, personable and prompt. The sales and fitting teams really do know their jobs.”

Mr Hill, Hove.

 

“We were both impressed and reassured by your staff and company’s thoroughly professional attitude and level of customer service. A breath of fresh air in this day and age. well done.”

Mr Dowty, Brighton.

 

“Very pleased with the product and customer service from City Wood Floors – staff were extremely polite and helpful.”

Vanessa Gaier, Brighton. 

 

“I cannot recommend City Wood Floors enough, from the beginning of this their fitter Richard turned up when he said he would, gave us great advice, was friendly and not patronising even if we asked the same question. We actually messed up and the floor was not as level as we though so when Richard’s team turned up they were unable to lay the floor but instead of pointing the finger Richard just came up with a solution and timeline to get the floor level and laid, which included him and his team coming around on a Saturday to lay the floor, no complaints even though he lost a days work by our mistake.”

Mr Butterworth, Hove.

 

“Brilliant service from everyone girls on the phone, salesmen, delivery drivers and fitters. Who ever employs this team needs to be congratulated on such a great team.”

Mr & Mrs Packer, Portslade.414-2

 

“Richard and Damian did a fantastic job of laying new flooring throughout the ground floor of our home. They took exceptional pride in their work and we are delighted with the result”.

Mrs Rupply, Hove.

 

“Sound technical information provided, excellent workmanship, effective and contentious service. We are delighted with the finished work, would highly recommend this company.” 

Mr Gogan, Lancing. 

 

“Lovely chaps. Polite, happy. Easy to talk to and discuss any changes in the plans for preparing the floor (my old wonky house needed far more un-wonkyfying than we first thought!)”

“Very hard working and my floor is now beautiful!! (and level!)”

Mrs Sharon Haynes, Hove.

 

“Excellent job done. Quality of workmanship and finish exceeded my expectations.”

Mr Jonathan Hawkins, Brighton.

 

“Rich and team fitted a solid oak floor turned up when agreed, job completed to a high standard and took pride in his work and a neat finish.”

Mr Nick Smith, Brighton.

 

“An absolutely top class job was done by Richard and Damian. After having my last floor ripped up as the previous fitter bodged it up I was a bit nervous about getting a new floor laid. I needn’t have been worried as they did a fabulous job and I’m thrilled with the results. They were very conscientious and tidy and left me a great looking wooden floor.”

Mr Mike B, Brighton.

 

“I genuinely thought the whole fitting process was professionally carried out. The fitters were helpful, caring, polite and experts at their job – and they tided up fantastical. Very please. Thank you”.

Mr Gorvett, Ovingdean.

 

“Absolutely delighted with both the fitter and the end result.  Jamie was very personable and just got on without need for support.  He left the room very clean and tidy.  The floor looks great; so all in all very happy.”

Mr Burnage, Hove.

 

“The guys arrived early in the morning! Unpacked all the flooring in the garage, checked all the flooring was correct. They asked us many questions before the flooring was laid. They explained to us thoroughly what they were doing and what areas they were about to start and finish. They were very efficient, friendly and they are coming back again to do another room for us. The service was excellent and I would recommended them. Thank you for a fantastic service.”

Mrs Angela Palmer, Horsham.

 

“Great work and all-round great service. Also very flexible, working with us when it became clear our underlying floor wasn’t good enough to support parquet and coming back to do the work the second we had improved the structure. Wouldn’t hesitate to recommend them.”

Mr Kevin Thompson, Hove.

 

“Extremely pleased with the work and experienced workers. To have someone who has worked with the firm for 15 years is always a good sign but then to see him training the bosses son speaks volumes. The boss Richard explained what needed to be done and was a friendly and knowledgeable person. His passion for his work ethics came across in his workforce. as Damian too showed experience for his work. I would defiantly recommend this company.”

Mrs Chris Ainsworth, Brighton.

 

“From shop to fitting. I received expert knowledge, advice and perfessionalism. The service was friendly and the outcome wonderful – A super cool wood floor!”

Caroline Margetts, Storrington.

 

“Just wanted to say thanks to everyone at City Wood Floors, we are really pleased with our new floor. Jamie was a pleasure to deal with and did a great job fitting the floor, it looks fantastic.”

“Thanks again for making sure everything ran so smoothly, from quoting, to delivery, to fitting. We will be more than happy to recommend you in future.”

James burt, Burgess Hill.